Updated Feb. 26, 4:00 pm E.S.T. We just had one of our liveliest and fast-paced Twitter chats yet, there were so many interesting tweets coming in it was hard not to get sucked into the discussion! We saw diversity in opinions about corporate mobile policy, personal experiences and some jokes thrown in the mix as well. Thank you again to our amazing panel of guest experts, Elaine, Stephen and Kevin, and all other participants. Be sure to follow them on Twitter and don’t forget to join in our upcoming Twitter chats, on the last Thursday of the month!
It’s hard to imagine that there was ever a time where mobile devices weren’t integrated into our workplace, but it wasn’t that long ago. Many companies still hold different policies on using mobile devices, and it’s pretty clear that there’s no one-strategy-fits-all approach. Unfortunately, there neither is only one acronym to describe it! Should you bring-your-own-device (BYOD), use a company-owned-personally-enabled (COPE) one, or separate work and play with a company-owned-business-only (COBO)? Does having two phones protect your personal data in the event of a breach or is it just a nuisance? Is getting a free phone from work worth all of the device security controls and limitations?
We are thrilled to have a line up of accomplished leaders who are have experience in bringing innovation to the forefront of their organizations.
 Elaine Mah | Elaine Mah, Director for Canada at Intel Corporation, who is passionate about the importance of technology to the Canadian economy and about emerging trends. She is especially familiar with the BYOD movement as an early adopter to the trend at Intel. |
 Stephen Abraham | Stephen Abraham, CIO and Director of IT of the Medical Council of Canada, is the embodiment of technology and business with 30 years of incredibly diverse experience from programming to entrepreneurship, and has been a CIO for the past decade. |
 Kevin Pashuk | Kevin Pashuk, CIO of Appleby College, is not only working to bring innovation to the staff, but is revolutionizing the learning experience of students by incorporating technology into the classroom. |
Join us on Thursday, Feb. 26 from 12 p.m. EST to 1 p.m. EST to discuss your corporate mobile experience! We’ll be chatting at the hashtag #ITWCchats.
If this is your first time participating, check out this video on how to take part in a Twitter chat. The questions are listed below so you can start thinking about what you might want to tweet about. Hope to see you there!
Q1. Do you use your own mobile devices to help you at work? How has it helped you be more productive? #ITWCchats
A1. I use an #Android #tablet and #smartphone all day. Productivity and connectedness have improved dramatically w/tablet #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A1 Yes for my smartphone (I also have the option for PC). Many colleagues have also taken advantage of Intel’s BYOD policy #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
#ITWCChats Having a mobile/tablet around allows us to verify our marketing material/website look good on mobile
— Blancco Canada (@Blancco_Canada) February 26, 2015
We are moving to a device agnostic model for our enterprise apps. Anytime/anywhere access is critical 4 innovation & learning. #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
@itworldca A1: Absolutely & Yes! With advances in mobile apps I am able to keep biz & personal separate #ITWCchats
— Stephen diFilipo (@S_dF) February 26, 2015
A1 My work laptop stays at work. Thanks to cloud, I can use personal devices I’m comfortable with everywhere else. #ITWCChats
— Jeff Jedras (@JeffJedrasITW) February 26, 2015
Q2. What common challenges are faced when developing a corporate mobility strategy? #ITWCchats
A2. Top #BYOD challenges: establishing protocols for device & user qualification, privacy, security, support model. #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
One of the biggest challenges in BYOD strategies is the IT department. Just sayin’ #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
A2. Biggest challenge with #BYOD & Corporate mobile strategy is segregating and protecting (backing up) corporate data. #ITWCChats
— Mat Pancha (@mpancha) February 26, 2015
@gulblah Make sure you do not wipe personal data, only corporate data #MDM #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A2: A challenge is the EXPECTATION to have employees be available to work ALL THE TIME 247 –> can lead to resistance #ITWCchats
— Edwin Frondozo (@drgnmeme) February 26, 2015
Yr BYOD platform shld appear open & accessible as Southern hospitality while remain’g secure as a double-knot tied in wet rawhide #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
Q3. What measures should be taken to protect company data on mobile devices? #ITWCchats
RT @InvisiTech: Simply put, we no longer control machines, but manage the environment in which people use them. #BYOD #ITWCChats #edchat
— Cal Armstrong (@sig225) February 26, 2015
A3. To secure corp data on #mobile devices – absolutely need #mobile device Mgmt #MDM http://t.co/IAW5IG9cTE @tomsitpro #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
The network must be designed 2 segment personal & corp use. This is a good time 2B considering app virtualization, SaaS, etc. #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
A3. Need to think of multiple layers/defense perimeters: network, platform, apps, data, remediation AND regular employee training #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
#ITWCChats I feel like it boils down to respect. Respect for users choices and respect for corporate requirements.
— Jeff Radecki (@JeffRadecki) February 26, 2015
“Make #BYOD a Benefit, Not a Burden” http://t.co/P97fGlVaY8 How to combine mobile productivity w/ enterprise security #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
Q4. Who should be responsible for personal data on corporate devices? The employee or the IT department? #ITWCchats
We allow personal data on corp devices. We provide storage to backup but will not be responsible for personal data. #ITWCchats
— Kevin Pashuk (@InvisiTech) February 26, 2015
A4. On @MedCouncilCan #mobile devices, employee is responsible for personal data *as well as* any corporate data they have #ITWCChats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A4. On a corporate device, the employee. Sorry, but when it comes down to it, your company cares about their data not yours. #ITWCChats
— Mat Pancha (@mpancha) February 26, 2015
A4. There needs to be a solid line btwn personal vs corp data. Personal data is responsibility of the employee. #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
Personal data needs to be segregated. Try wiping the picture of somebody’s kid at their birthday party. Biz data? No prob. #ITWCChats
— Jim Love (@CIOJimLove) February 26, 2015
A4: Equal responsibility. Org must make aware & educate. Employee must accept responsibility for corp data #ITWCchats
— Stephen diFilipo (@S_dF) February 26, 2015
Q5. If using your own device at work meant accepting some device management by your company, would you do it? #ITWCchats
A5. Yes. But that device management process must be transparent and agreed to upfront. #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
A5 I guess it depends on what type of MDM and if it covers only the work side of the device #ITWCChats
— Nestor Arellano (@NestorArellano) February 26, 2015
How much do end users really know about how to keep their phone and traffic secure? We need to do more training. #ITWCChats
— Jim Love (@CIOJimLove) February 26, 2015
@itworldca the magic word is FREE #ITWCchats
— Jeff Radecki (@JeffRadecki) February 26, 2015
A5: Absolutely not! No \way! Nope! Get your hands off my stuff! What are you the NSA? 🙂 #ITWCchats
— Stephen diFilipo (@S_dF) February 26, 2015
A5: YES, as long as they don’t TRACK my whereabouts #ITWCchats
— Edwin Frondozo (@drgnmeme) February 26, 2015
Q6. Are corporate mobile devices for everyone? What roles/circumstances should be considered when deploying devices? #ITWCchats
Q6. As evidenced by the time I tried to put on my 20 year old’s jeans. One size does not fit all. Corp devices R not for everyone #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
#ITWCChats Does the guy cleaning the toilet need a corp phone? Is there a need? is seperation of work/life needed? How sensitive is the data
— Blancco Canada (@Blancco_Canada) February 26, 2015
A6 Needs to be a job need. Either they need you to work on go or otherwise be available always. Otherwise buy your own phone #ITWCChats
— Jeff Jedras (@JeffJedrasITW) February 26, 2015
Anybody who wants to use their #mobile device for work, should be allowed #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A6. Not all roles/depts may benefit from corporate mobile devices. Look at entire org & honestly assess. #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
BYOD should NOT be a way to offset costs — it should improve employee engagement #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
Q7. What mobile apps have helped you at work? ITWCchats
Q7 We are big users of #MSOneNote and #O365. #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
A7. Best #mobile apps for Android: OneNote/Word/Excel/PPT Betas, Ggl Now, Hangouts & Translate, Linkedin & Camera! #ITWCChats
— Stephen Abraham (@stephen_abraham) February 26, 2015
Did you get the new 10.3.1 update? RT @JeffJedrasITW: A7 Well, I’m a BlackBerry user, so my answer is “Apps? What are apps?” #ITWCChats
— Elaine Mah (@e_mah) February 26, 2015
Q7 Google Voice and MS Lync, can help you work from anywhere and any device! #ITWCchats
— Wasib Muhammad (@gulblah) February 26, 2015
Other apps I use for work on my device are @evernote @feedly and Google’s suite of productivity tools #ITWCChats
— Brian Jackson (@brianjjackson) February 26, 2015
Q8. Between BYOD, company-owned personally-enabled or company-owned business-only, does one system work better than the others? #ITWCchats
A8. #BYOD works best; most people have #mobile devices already and know how to operate them – why should they carry 2? #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A8. Each has pros/cons — the business has to decided what best suits its needs #ITWCchats #fencesitting
— Elaine Mah (@e_mah) February 26, 2015
I’m with @e_mah this is for a business to decide, no one model is obviously superior #ITWCChats
— Brian Jackson (@brianjjackson) February 26, 2015
A8 There’s no one-sized fits all. Depends on the job role, business needs and compliance requirements #ITWCChats
— Jeff Jedras (@JeffJedrasITW) February 26, 2015
Q9. What needs to be considered by companies to improve the adoption rates of BYOD? #ITWCchats
A9. Employees LOVE #BYOD. Adoption rates are: if you can give #mobile device allowance to offset cost. #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
A9. 5 best practices to support employee owned devices http://t.co/tUeXmKkLP1 #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
A9. Successful #BYOD is more about policy than technology. HR & Legal have to be your friends on this journey. #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015
Quit controlling machines & start managing your environment 2B flexible, extensible & secure & make users productive & innovative #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
Q10. What are some best practices with mobile device management? #ITWCchats
Make sure you remain in compliance when you go to #BYOD. Much of your software is licensed for corp owned, not personal devices. #ITWCChats
— Kevin Pashuk (@InvisiTech) February 26, 2015
A10. Best practices for #mobile device management: be flexible, responsive, innovative, patient, but be safe #ITWCchats
— Stephen Abraham (@stephen_abraham) February 26, 2015
Communicate, Communicate, and Communicate on expectations, usage policies #ITWCchats
— Marylka Empey (@MarylkaE) February 26, 2015
@itworldca BYOD needs to consider data leakage, security & privacy #ITWCchats
— Sandra (@SandraLiepkalns) February 26, 2015
A10. Value of annual security training can’t be underestimated. I like to quote our #CISO: “People are the perimeter” #ITWCchats
— Elaine Mah (@e_mah) February 26, 2015