Fastest growing CRM segment is in social media

You probably won’t believe this but companies are spending millions every year on their Customer Relations Management…

Standing in the Starbucks line the other day I watched folks stand there with their eyes glazed…

Just as the Internet turned 40, a “Wall Street Journal” article suggested email was “over the hill.”…

Years ago, the CEO of a very successful client announced he was going to spend a week…

I really like the word innovation it sounds so … progressive. And with all of the data…

Despite what Amazon, Google, Yahoo and Facebook do to convince companies that they represent the pathway to…

In the late 1800s electricity was first demonstrated in Indiana. People fell to their knees in amazement.…

The biggest thing that’s wrong with social media marketing is consumers. They simply don’t understand that marketing…

Every minute, people around the globe upload 30 hours of video and more than 1.3 million viewers…

A few Saturdays back I visited consumer electronics stores/departments to research buying patterns/activities. There was a lot…

I finally convinced my wife that it’s time for her to get a new car. Didn’t really…

You may not have heard the news, but the storage industry is struggling to grow. Not quite…

When you live in Silicon Valley, it’s sometimes tough to realize that this isn’t the real world.…

While folks came to Barcelona to show off phone stuff, it was the Bright Shiny Objects Syndrome…

You may not recall the first time you saw an HD display but “Waterworld” was the movie…