Five steps to reduce the cost of IT
Communications and technology as an enabler for cost reduction
Is the channel really ready for Unified Communications?
UC applications will determine the challenges and benefits ahead for the channel
They call it Phreaking
… and, people are freaking about hacked voice mail systems
Nortel is paying the price for convergence
Strong staff will help Nortel turn around its fortunes
Smart spending during tough economic times
The best methods can be determined by asking your customers how they would like to be served
The decline of customer service in IT
Customers are still willing to pay for higher value services
What the iPhone means to stakeholders in Canada
Plus what the SMS price changes mean to stakeholders in Canada
Customer relevance; does anyone get it?
Notes from the past Canadian Telecom Summit
How will we adapt to Unified Communications
A lot of customers are still asking what is unified communications
Will HP and EDS make for a culture clash?
This will be a company with the combined legacies of Ross Perot, Bill Hewlett, Dave Packard, and Carly Fiorina
Evolving network technology and the Internet
What the future may hold in the convergence of Web and network infrastructure
Wireless competition in Canada
What will be the right mix for both the channel and its customers?
Convergence technologies and services for the SMB
Whether they are large or small some companies just don’t get it
Can good customer service be resurrected?
The root causes of poor customer service are unveiled
Why isn’t telework taking off?
Given the wired and wireless high speed Internet access availability it is strange that business has not adopted telework fully