Appeal of hosted call centres increasing
Service providers are looking at offering outsourced contact centres as businesses worry about the high cost and complexity of having them in-house
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Remote problems
As call centres increasingly move out of the enterprise and into homes, organizations have to make hardware and security decisions
Cisco targets security with revamped VIP plan
The company’s Value Incentive Program is altered, pushing partners to emphasize security
CANARIE plans expansion of pan-Canadian network
Dozens of institutions across the country will be hooked up over the next few years
Microsoft,Nortel ringing up SIs
System integrators who have both Microsoft and Nortel Networks certifications are being courted to sell a combined telephony solution from the two manufacturers.
Red Hat adds network monitoring
Red Hat Inc. is adding monitoring capability to the systems management options for the enterprise version of its Linux operating system.
Alcatel’s calling for more VARs
Alcatel hopes seven will be its lucky number this year.
M&A firm buys U.S. Robotics
Once prized for its modems, USR has fallen on hard times. The new owner wants to build around the remains
Diving into IP telephony
This will be a breakout year for voice over IP. However, VARs considering moving into the market to gain a new revenue source should be warned: It may not come easyrn
Bell turns to the channel
Utility looking for 50 VARs to resell its network design, Internet, wireless and hosting servicesrn
Blackout bonanza
UPSforLess founder turned the blackout of 2003 into a money-making business by selling refurbished universal power suppliesrn
Banking on IP telephony
Until late last year BCS Global Networks focused on its IP video managed services. Thanks to an acquisition, it now offers IP phones, toorn
Cisco wants to add more partners
Since 2002 Cisco Systems Inc. has dropped more than two-thirds of its channel partners, but the network equipment manufacturer is still looking for integrators specializing in IP services, telephony and security.rn
Steve Simmons, VP Channel Operations, Cisco Canada
Number 12: It was another busy year for Cisco’s channel man, who helped bring in many new programsrn
Isabelle Courville, President, Bell Canada Enterprise Group
Number 7: As president of Bell Canada’s Enterprise Group, Isabelle Courville rules over the utility’s latest Canadian VAR acquisition. But the channel shouldn’t be worried, she says. There’s lots of room for more playersrn
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