To thine own self be true:Five steps for dealing with angry customers
How to best handle those difficult situations
If Slingbox married TiVo
Once configured, the device is nicernrn
Top Newsmaker: McAfee’s Ross Allen
General manager says deeper partner engagement is needed in the DLP spacernrn
Top Newsmaker: Nortel Networks’ Mike Zafirovski
CEO promises a
Top Newsmaker: D-Link’s Nick Tidd
Tidd orchestrates one of the fastest comebacks in Canadian ITrnrn
Will Sony introduce a new media player next year?
Plus, Nvidia’s new integrated-graphics chipset and a pocket-sized USB microphone from Samson Technologiesrnrn
Top Newsmaker: Cisco Canada’s Nitin Kawale
Partners are the basis of Cisco’s market success and execution, he says
IDC: Slower growth for electronics manufacturing services
Decreased computer demand and a weakened consumer device segment are reasons for slower growth
Red Hat offers 18-month term for enterprise maintenance
New service aims to help customers be more cost-effective
Toshiba rolls out massive 512GB solid state hard drive
Company will showcase new SSD at CES next year
Sony VAIO VGN-Z598U ultraportable laptop
High-flying businessfolk will have little to complain about with this unit
Looking ahead to 2009
As we head into 2009, there’s a climate of uncertainty in the air
Top Newsmaker: Intel Canada’s Doug Cooper
Former Newsmaker of the year says he’s had quite the roller coaster ride
Top Newsmaker: HP Canada’s Dave Frederickson
The vendor grew its partner business by 15 per cent
Virtualization forecast trends for 2009
Plus Adobe’s sluggish sales and will Apple’s Steve Jobs be replaced?