Tech Data Canada (Nasdaq: TECD) announced a new Technology Services division this month to help its reseller partners speed up sales cycles and achieve better qualified quotes, its vice-president of marketing, Greg Myers said.
Myers said over the past several years, Tech Data’s marketing organization has been focused on adding more technical depth to its existing support services offerings. The Technology Services division, which is led by Richard Toledo (formerly the head of the integration services team at the distributor) as its manager, serves as a complement to the distributor’s existing Advanced Infrastructure Solutions division, Myers said.
“The Technology Services division assists our reseller partners in putting together an architected solution for their end-customers,” Myers said. “We’ve taken our front-office resources and combined them with our traditional services organization. The new division is an end-to-end resource for resellers to gain things like support, training, certification and hands-on lab experience for enterprise computing products.”
The goal of introducing the Technology Services division is to enable partners to take advantage of first-line support from Tech Data Canada and to also act as an extension of the partner’s own resources to better support configuration capabilities, Myers said.
Tech Data Canada also has its newly expanded Advanced Technology Solutions Centre located in Mississauga, Ont. which serves as a demonstration and training facility for partners.
“The Technology Services division helps resellers working in the cloud computing, enterprise computing and advanced technologies spaces to better understand (the markets),” Myers said. “This new division provides our reseller partners with access to training, certifications and technical resources to help them qualify quotations and confirm configurations. It will also help partners speed up their sales cycles and will lead to better qualified quotes.”
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