London, U.K. – A study from analyst company Ovum confirms businesses are increasingly looking to service providers for managed connectivity, voice, security and other Internet Protocol (IP) services.
The report says the managed-services market is expected to reach US$41.5 billion per year by 2009.
The study features data collected from more than 2,500 end users from companies using managed services in 20 countries across the Americas, Europe, Middle East, Africa and Asia and representing the finance, manufacturing, retail, government, healthcare and education markets.
Other key findings from the Ovum study include the following:
Customers who have adopted managed services from service providers are largely pleased with that decision, based on cost reduction and higher levels of support and availability.
Network security is the most commonly adopted IP service.
By 2009, managed IP VPN will remain the largest portion of the market (53 per cent) but managed voice over IP (VoIP) will grow the fastest (a 65 per cent compound annual growth rate).
Mobile market is changing
Toronto — Ipsos Reid has released a study that shows a majority (59 per cent) of Canadian professionals believe mobile devices that allow them to connect to information like e-mail when they are away from the office can make them more productive.
Eighty-four per cent of those who use a mobile device for work say this increases their productivity and helps drive company profitability.
Mobile technology is changing the way Canadians work by providing access to company data from any location, concluded the study, which was paid for by Microsoft Canada.