January 7, 2010
MSPs: Four Ways to Boost Customer Satisfaction
MSPmentor
Paul Barnett provides some tips on how VARs and MSPs can raise customer satisfaction levels.
“Customers often cite call handling as their number one complaint when it comes to the customer service they receive from small businesses. Yet, these complaints often fall on deaf ears. The great news is that this failure can be your opportunity. Here are a few tips: answer the phone, avoid auto-attendant hell, phone answering etiquette and return your calls.”
The Real Cloud Opportunity for VARs: PaaS
The VAR Guy
Scott Dahlgren explains the concept of platform-as-a-service.
“Platform-as-a-Service (PaaS) will likely become an increasingly good opportunity for Solution Partners to leverage the cloud, continue to add value to their customers, and make money in 2010. Here is why. PaaS such as force.com and Google app engine provide an on-demand development environment that reduces development environment complexity, time and cost so that developers can focus on building applications.”
From Voice to Texting to Video, Network Demands are Intensifying
Network World
Robin Gareiss writes how the evolution and adoption of mobility is changing business and social lifestyles.
“As individuals become more and more comfortable with multimedia communications from any device and any location, they also will adopt those same practices at the office. Three-fourths of companies are developing mobility strategies (an 85 per cent increase in the number of companies doing so from 2008 to 2009) to establish guidelines around proper business use of mobile devices, but also to determine how to leverage mobility to increase revenue and productivity, while decreasing overall costs. IT staffs must make sure they’re focusing the proper attention toward the networks (LAN and WAN, wired and wireless) supporting not only these mobile users, but the overall traffic increases we’ll see because of the always-on, always-connected mentality that is becoming commonplace.”