Nov. 19, 2007
Air Canada grounded: Why downtime doesn’t matter
IT World Canada
Shane Schick weighs-in on Air Canada’s regular IT woes.
”Air Canada’s IT problems are almost as seasonal as Christmas itself.”
The brand promise of Apple
Scobleizer
Robert Scoble dares to question the Mac myth.
“We believe Apple’s marketing so deeply that we aren’t willing to question it.”
Part-by-Part Extended Warranty Torture
InfoWorld
Ed Foster goes on a journey into an extended warranty nightmare.
“While many consider it a waste of money to buy an extended warranty, flat panel TVs are the type of expensive and failure-prone product for which you might make an exception. But a pattern is emerging in reports from my readers that suggest you’d best think otherwise. By insisting on trying to fix defective devices with one futile part replacement after another, flat panel TV retailers and service organizations are making extended warranties both a waste of money and time.”