Don’t get down
What to do when you’re having a bad day
To thine own self be true:Five steps for dealing with angry customers
How to best handle those difficult situations
Getting Inside the VORTEX
Customer lists are an often overlooked goldmine
No free gifts
And other negotiation advice designed to keep your value high and your customers happy
Six ways to keep cut-rate competitors from stealing customers
Delivering high value to the marketplace make all buyers want to pay at full cost
Top 8 mistakes that stop deals from closing
New ways to seal the deals and how you can dramatically improve your closing skills
Is Your Price Too High
A two-step formula for handling pricing objections
How to handle the expensive objection
New sales tactics for answering cost objections before they are asked
Don’t count time; make time count
10 time management tips to increase sales
Four new ways to know your customer better
New methods for increasing your customer retention rate
Don’t Take it Personally!
How to accept – and benefit from – criticism
Do your clients treat you the way you want to be treated?
Establishing precedents that customers and prospects will expect again and again
Five ways to accept responsibility
How to take responsibility for our actions, thoughts, opinions, assumptions and conclusions
Crafting a winning opening statement
Make your first impression your best impression
Creating the Ultimate Vision for Ultimate Success
Six questions you need to ask yourself on the road to achieving your goals